Tote Operations Manager - Curraheen Park

Company information and introduction:

Rásaíocht Con Éireann / Greyhound Racing Ireland has responsibility for the promotion, regulation, and ongoing development of the Greyhound industry in Ireland. We have a position for a Tote Betting Manager at Curraheen Park Greyhound Stadium.

Details of the positions and key responsibilities are outlined below:

Job Title: Tote Operations Manager

Reports to: Head of Tote

Location Available: Curraheen Park Greyhound Stadium Cork.

Key Responsibilities and Duties:

- Effectively overseeing all aspects of customer frontline service for Tote Operations for at Curraheen Park Greyhound Stadium in order to focus on achieving business plans and targets
- Implement and adhere to all GRI Policies and Procedures
- Ensuring effectively dealing with all race night operational routines and issues such as any cash shortage, lodgements, cashing up procedure, managers’ report, roistering, time and attendance and follow up where necessary on any issues relating to same.
- Producing regular detailed Tote activity reports as required.
- Liaising with the Stadium Racing Manager and other staff as required.
- Dealing with any elevated customer complaints regarding Tote matters and following up on same to ensure customer satisfaction.
- Liaise with stadium management to ensure effective delivery of all Tote related IT products / graphics / tote operated machinery / display boards / InterTrack audio etc. Interact with all providers of these services to ensure effective delivery.
- Ensure an effective delivery and promotion of the Tote from the stadium announcer during racing.
- Ensure the successful introduction of any new Tote related projects, products, and equipment.
- Maintain written record of any Teller Cash Balances/shortages, together with written record of Teller explanation/ backup for Auditors both internal and external.
- Any other reasonable or related duties as requested by the Head of Tote
- The successful candidate will cover every Friday and Saturday, nights may change on occasion in line with racing schedule.

Hours of Work 

This role is a part time role approximately 8-10 hours per week, depending on the racing schedule at the assigned venue and may vary depending on the needs of the business.

Key Skills and Competencies:

- At least 6 months gained demanding role with excellent problem solving and analytical skills.
- Proficient in Microsoft Office suite particularly Excel & Word.
- Fluency in English is essential.
- Good interpersonal and communication skills.
- A full driving licence is preferred.
- Has the ability to work towards tight deadlines whilst using their own initiative.
- Ability to learn quickly and work as part of a team.
- Seeking a challenging work environment

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