Sales Customer Service Staff

Sales Customer Service Staff

Rásaíocht Con Éireann (RCÉ) / Greyhound Racing Ireland (GRI) is a commercial semi-state body responsible for the promotion, regulation and development of the greyhound industry in Ireland. GRI, whose headquarters are in Limerick, has licensed fourteen stadia, of which eight are owned and managed by GRI. Many of these race stadium facilities have well developed customer hospitality facilities such as bars, restaurants, wagering and fast food outlets.

The Company operates a National Sales Centre taking queries and reservations for 8 stadia, at the Tipperary Technology Park, Thurles, Co. Tipperary. We are currently recruiting to fill the position as set out below:

Job Title:                                            Sales & Customer Service Agent

Reports to:                                         Sales & Reservations Manager or Nominee of the CEO

Primary Work Location:               Tipperary Technology Park, Thurles, Co. Tipperary.

Scope of the Role:                          Reporting to the Sales & Reservations Manager this role involves dealing with day to day customer queries as well as forward selling and promoting Stadium entertainment, Tote and dining packages over the telephone and by using email. Managing relationships and interacting with key accounts and potential customers.

Key responsibilities of the role are as follows:

  • - Dealing with day to day sales query calls from customers.
  • - Sending promotional emails
  • - Identifying and maintaining customer relationships with key accounts.
  • - Operating the Restaurant Diary booking and CRM systems.
  • - Dealing with Corporate clients
  • - Meeting agreed sales targets
  • - Monitoring of customer feedback and responding to complaints/compliments in a timely & professional manner.
  • - Ensuring excellent customer service standards
  • - Promoting Stadium entertainment, Hospitality and Tote packages
  • - Processing customer payments
  • - Sales promotions, outbound selling and cold calling
  • - Office administration and file management systems
  • - Day to day liaison with catering subsidiary EHS & Stadium Management
  • - Comply with all GRI procedures to include all statutory procedures- Fire Health and Safety, hygiene, internal audit.
  • - To carry out any other reasonable task as assigned by management to meet with business needs.

 

Skills Experience and Personal Traits

  • - Microsoft Office and reporting systems literate.
  • - Sales target delivery experience.
  • - Excellent people management and communications skills.
  • - Flexible approach to the role.
  • - Strong customer service orientation.
  • - Ability to work on one’s own initiative.

Hours of Work

The role is a full time role, 37.5 hours per week, 5 days per week out of 6, Monday to Saturday but may vary depending on the needs of the business.

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