As part of building a better customer experience across all venues, the GRI uses mystery shopper evaluations.
The Tote team at Newbridge were first out of the traps in recording an exceptional 100% score across all areas. Teresa and the team deserve special recognition for this exceptional achievement. The full evaluation can be read here. [insert link]. As you’ll see there’s over 70 different questions that a mystery shopper has to evaluate….to score 100% across every area is extraordinary. Anne Prendeville congratulated the Newbridge team by adding that they have ‘embraced the challenge and scrutinised each report monthly….to improve standards and the overall customer experience with Tote.’
Well done to Newbridge and to all staff at all levels working together to exceed customer expectations.